Customer Service & Policies

The staff at Robinette’s and the Robinette family strive to provide you with the best customer service.  If you need to contact us about any concerns, please feel free to contact us by clicking here.  We have a 30-day return policy.

Shipping & Delivery:

We are able to ship most items that we sell. Edible gift boxes can be shipped to any state except Arizona. Wine order can only be shipped within Michigan. Please call (616) 361-7180 for information on shipments to Alaska, Hawaii, or out of the country.

* Alcohol for sale only in the State of Michigan and only to persons age 21 or older. Drink Responsibly!

Privacy & Security:

Robinettes knows that you care how information about you is used and shared, and we’re not in the business of selling customer information. We receive and store any information you enter on our Web site. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

Returns & Replacements:

In order to make a return you must bring in the receipt of the item you received with it’s purchase. All returns/ exchanges must be within 30 days. No returns or exchanges on marked-down items, consignment art, damaged or used items, stuffed animals or jewelry.

Ordering:

Orders can be places through our website, or by calling Robinettes at (616) 361-7180.

Payment, Pricing & Promotions:

Robinettes accepts Visa, Mastercard, Discover and American Express. We do not currently accept international wire transfers, PayPal, or Smart Cards. For food purchases, we are unable to apply food stamps.

Many great promotional offers and sales are available at Robinettes. When taking advantage of a sale or promotion, read the restrictions and promotion Terms and Conditions.

Viewing Orders:

If you have any questions or concerns regarding your order, or to check on the status of your order, please call us at (616) 361-7180.

Updating Account Information:

To update your account information or check on your reward points, please call us at (616) 361-7180.